Return & Exchange Policy
At Chromatic Graphic, we strive to provide high-quality products and excellent service. We understand that sometimes issues may arise, and we are here to help. Please review our return and exchange policy below.
​
Custom Products (Non-Returnable)
All custom-made and personalized products are final sale and cannot be returned unless there is a manufacturing defect or an error on our part. Please review all details before placing your order.
​
Non-Custom Products (Returnable Within 10 Days)
We accept returns for non-custom products within 10 days of delivery, under the following conditions:
​
✅ The item must be unused, in its original packaging, and in new condition.
✅ A valid reason for return is required. We accept returns only for the following reasons:
-
Damage Upon Arrival
-
Defective Product
-
Wrong Item Received
​
🚫 We do not accept returns for:
​
-
Change of mind
-
Incorrect orders placed by the customer
-
Discounts or price adjustments
​
How to Request a Return
​
-
Contact us at customerservice@chromaticgraphic.com with your order number and a photo of the issue (if applicable).
-
If approved, we will provide return instructions and a return shipping label (if applicable).
-
Once we receive and inspect the item, we will issue a refund or replacement, depending on the situation.
​
Refund Processing
​
-
Refunds will be processed within 5-7 business days after we receive and inspect the return.
-
Shipping fees are non-refundable unless the return is due to our error.
​
Exchanges
​
If you receive a damaged or incorrect item, we will gladly replace it with the correct product.
​